Frequently Asked Questions

Everything you need to know about your KROM shopping experience.

What is the standard shipping time for KROM orders?

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I return or exchange an item?

KROM offers a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How do I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are KROM products sustainably made?

Quality and ethics are at our core. We partner with certified manufacturers who prioritize fair labor practices and utilize eco-friendly materials like organic cotton and recycled polyester whenever possible.

Can I track my order in real-time?

Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey to your doorstep.